Thank you for booking at Beauty On Bank, our team is looking forward to seeing you! We take our appointment time with you seriously. That being said, we do have a ‘NO SHOW’ and cancellation policy.
We understand that things happen and appointments can be forgotten or something urgent has taken place. Please try to give serious consideration for our time and services and give us as much cancellation notice as possible. When an appointment is missed or we receive a last minute cancellation, it seriously affects our staff’s income and also affects our schedules. This also impacts another client’s missed opportunity to have that same time slot and service. Therefore the following policies are now in effect:
- Please provide at least 24 hours notice for cancellation.
- For NO SHOWS (no notice given or less than 24 hours notice):
- First NO SHOW is forgiven,
- Second NO SHOW is charged 50% of the service price,
- Third NO SHOW, no further bookings for anything.
- Appointments requiring 2+ hours of a stylist’s time require a $100 deposit refundable if 24+ hours cancellation notice is provided.